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Tag: customer service

Top-Down Attitude

Jason Roe is a web developer, who while trying to avoid the credit card surcharges from Ryanair came across a bug on the airline’s website which caused it to price its flights at zero. The responses to the post included one calling him “an idiot and a liar”, one claiming to have hacked his website… Continue reading Top-Down Attitude

Published February 26, 2009
Categorised as 200 Words Tagged blogs, customer service, leadership, Ryanair
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  • 200 Words

    Gerard Cunningham writes 200 Words at a time. Sometimes serious, sometimes whimsical, whatever is going on around the place.

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